Effective Date: 15/07/2025

Home Tutor (“we”, “our”, or “us”) is committed to protecting your privacy and complying with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This privacy policy outlines how we manage personal information in relation to:

  • The types of personal information we collect and hold
  • How we collect and store your information
  • The purposes for which we use and disclose it
  • Your rights to access and update your personal information
  • How you can make a privacy-related complaint
  • Whether your personal information is shared overseas

Providing your personal information is your choice. However, if you choose not to provide it, we may be unable to deliver our services or respond to certain requests.

  1. What We Collect

We collect personal information necessary to deliver our services and manage our operations effectively. This may include:

  • Name, address, phone number, email, and other contact details
  • Account and service usage information
  • Preferences for our educational products
  • Information provided through enquiries, feedback, or surveys
  1. How We Collect and Store Information

We collect personal information directly when you:

  • Create an account or register on our platform
  • Communicate with us via email, phone, or contact forms
  • Participate in surveys, testimonials, or feedback
  • Use our website or mobile apps (which may include cookies and analytics)

We store information securely in password-protected systems, secured servers, and locked physical records. Staff are trained to respect the confidentiality of personal data.

When your information is no longer required, we take steps to delete, destroy, or de-identify it. You may request deletion of your data at any time by contacting us, and we will provide written confirmation of removal.

  1. Children’s Privacy

Home Tutor provides learning tools for children and families. Where personal information is collected from users under 18, we require that a parent, guardian, or school representative provide consent or supervise account creation and use.

We do not knowingly collect personal information directly from children without appropriate adult involvement.

  1. Why We Collect, Use, and Disclose Personal Information

We collect, hold, and use personal information for purposes including:

  • Delivering educational services and managing user accounts
  • Enhancing and improving our platform and services
  • Responding to enquiries and handling complaints
  • Conducting data analysis and product development
  • Complying with legal and regulatory obligations

We may disclose personal information to third-party service providers where necessary for the above purposes, including hosting, analytics, and customer support.

  1. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

Inactive accounts may be reviewed and deleted after 6 months of non-use.

  1. Notifiable Data Breaches

If a data breach occurs that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches (NDB) scheme.

  1. Third-Party Payment Services

We use secure third-party payment providers such as Stripe and PayPal to process payments. Home Tutor does not collect or store your credit card or banking details directly. These providers process your payment information securely in accordance with their own privacy policies.

  1. Marketing Communications

We may send you updates, or promotional messages related to our services. You can opt out of these communications at any time by:

  1. Cookies and Analytics

We use cookies and third-party tools (e.g., Google Analytics) to understand how users interact with our website and to improve performance. This may involve the collection of technical data such as:

  • IP address
  • Device type
  • Browser information
  • Pages visited and time spent

You can control cookie settings through your browser or device preferences.

  1. Accessing and Updating Your Personal Information

You have the right to access and update the personal information we hold about you. To do so, please contact us at:

Email: [email protected]
Mail: PO Box 1255, Mudgeeraba, QLD, 4213, Australia

We may require you to verify your identity and clarify your request. We will respond in a reasonable timeframe. If the request is extensive, we will inform you of any likely costs involved (excluding access to student academic reports, which are free to export).

  1. Complaints and Concerns

If you believe we have breached your privacy rights, you may make a complaint by contacting us:

Email: [email protected]
Mail: PO Box 1255, Mudgeeraba, QLD, 4213, Australia

We will investigate and respond in writing. If you are not satisfied with our response, you may escalate your complaint to:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au
Email: [email protected]

  1. Sub-Processors

We use trusted third-party service providers (“sub-processors”) to support delivery of our services. These include:

Google Analytics

  • Purpose: Website analytics
  • Data: IP address, browser/device info, pages visited
  • Storage: United States, EU
  • Legal Basis: Consent or legitimate interest

Cloudflare

  • Purpose: CDN, DDoS protection, traffic routing
  • Data: IP address, device info, site traffic
  • Storage: Global (including Australia and US)
  • Legal Basis: Legitimate interest

New Era Technology Australia

  • Purpose: Hosting and infrastructure
  • Data: Account data, content, IP address
  • Storage: Australia
  • Legal Basis: Contractual necessity
  1. Changes to This Policy

This privacy policy is effective as of the date listed above. We may update it periodically. The most current version will always be available at:

🔗 www.hometutor.com.au/privacy-policy